1. Who are we?

This website is operated by HERSELF NV, trading under the name Self.

HERSELF NV
Walemstraat 18
2860 Sint-Katelijne-Waver
Belgium
Company number / VAT number: BE 0644.440.185
Email: team@naturalself.eu

We are responsible for the processing of your personal data as described in this Privacy Policy.

2. What personal data do we process?

Depending on how you use our website, we may process the following types of personal data:

• name and contact details;
• delivery and billing information;
• order and purchase information;
• communications with our customer service;
• information you provide when subscribing to our newsletter, participating in a competition or completing a form;
• information required for job applications;
  technical information, such as your IP address and information about your use of our website.

We only collect data that is necessary for the purposes described below.

3. How do we use your data?

We process your personal data in order to:

• process and deliver your orders;
• manage payments and administration;
• respond to questions and complaints;
• improve our website and services;
• send you newsletters and commercial communications, where permitted;
• organise competitions, promotions and other activities;
• process job applications;
• comply with legal obligations and protect our rights.
  

Depending on the purpose, processing is based on the performance of a contract, a legal obligation, your consent or our legitimate interest.

4. Who do we share your data with?

We only share your data when necessary for the purposes described above. This may include parties that support us with website management, payment processing, shipping, IT, customer service, email marketing, administration and analytics.

These parties may only process your data in accordance with applicable privacy legislation and, where required, on the basis of an agreement with HERSELF NV.

5. How long do we keep your data?

We do not retain personal data for longer than necessary for the purpose for which it was collected or for as long as we are legally required to do so.

The retention period therefore varies depending on the type of data. Data required for our legal and administrative obligations is retained for the period prescribed by law.

6. Your rights

Depending on the circumstances, you have the right to:

• access your personal data;
• have inaccurate data corrected;
• have your data deleted;
• restrict the processing of your data;
• object to certain processing activities;
• have your data transferred;
• withdraw your consent at any time.

For questions or to exercise your rights, please contact us at team@naturalself.eu.
You can also unsubscribe from our commercial emails at any time by using the unsubscribe link at the bottom of each email.

7. Complaints

If you have a complaint about the processing of your personal data, please contact us first. You also have the right to lodge a complaint with the Belgian Data Protection Authority (GBA).

8. Changes

We may update this Privacy Policy when our services or applicable legislation change. The most recent version is always available on our website.

1. What are cookies?

Cookies are small files that are placed on your device when you visit our website. They help us, among other things, to ensure that the website functions properly, remember your preferences and – where you have given your consent – analyse how our website is used or display relevant marketing.

2. What cookies do we use?

• Necessary cookies: These cookies are required for the proper and secure functioning of our website, for example to operate the shopping cart, process checkout and remember your cookie preferences. No consent is required for these cookies.
• Preference cookies: These cookies remember certain choices and preferences, such as your language or other settings.
• Analytics cookies: These cookies help us understand how visitors use our website and how we can improve it.
• Marketing cookies: These cookies may be used to recognise visitors, make marketing more relevant and measure the effectiveness of our advertising.
  
  Non-essential cookies are only placed after you have given your consent. You can adjust your preferences by category.
  
  3. Your consent
  
  When you first visit our website, you can choose which non-essential cookies you wish to allow.
  
  4. What cookies do we use specifically?
  
  An up-to-date list of the cookies we use, their purpose, provider and retention period can be found in our cookie settings.
  
  This list is regularly updated based on the cookies and other tracking technologies actually used on our website.
  
  5. Third parties
  
  Some cookies and tracking technologies may be placed by external service providers, for example for analytics, advertising or embedded content. These parties may process personal data in accordance with their own privacy policies.