Who can write a review at Self?

At Self, we value honest and transparent customer experiences. Reviews help other customers make an informed choice.

You can leave a written review via:

• the product page of the relevant product; or
• Self's general review page.

In addition, you can upload a video or before-and-after photo of your results via your Self account.

You can share both positive and negative experiences. All written reviews are automatically and immediately published, regardless of the rating given. Self does not edit written reviews or remove reviews because they are negative. Reviews are collected and managed through Review.io.

Reward for submitting a review

WRITTEN REVIEW

After submitting a written review, you will receive 200 loyalty points in your Self account.

VIDEO OR BEFORE-AND-AFTER PHOTO

When you upload a video or before-and-after photo of your results via your Self account and it is approved by Self, you will receive 500 loyalty points in your Self account.

The review of this content is solely intended to verify that the submission complies with our guidelines. Approval is not dependent on the rating or the result you share.

LIMITATION

To prevent misuse of the review system, loyalty points for a review of the same product can be awarded no more than once every two years.

Self reserves the right not to award loyalty points when a review or content does not meet the applicable requirements.

How to leave a review

WRITTEN REVIEW VIA THE PRODUCT PAGE

Step 1: Go to the product page for the product you would like to review.
Step 2: Click “Write a review” or the relevant review button.
Step 3: Write an honest review based on your actual experience and provide a rating.
Step 4: Click “Submit”.
Step 5: Your review will be automatically and immediately published.
Step 6: You will receive 200 loyalty points in your Self account.

WRITTEN REVIEW VIA THE REVIEW PAGE

You can also leave a written review directly via Self's review page.

Step 1: Go to Self's review page.
Step 2: Follow the instructions to write a review.
Step 3: Write an honest review based on your actual experience and provide a rating.
Step 4: Click “Submit”.
Step 5: Your review will be automatically and immediately published.
Step 6: You will receive 200 loyalty points in your Self account.

VIDEO OR BEFORE-AND-AFTER PHOTO VIA YOUR ACCOUNT

You can also share your experience through a video or before-and-after photo of your results.

Step 1: Log in to your Self account.
Step 2: Go to the option to upload a video or results.
Step 3: Upload your video or before-and-after photo.
Step 4: Self will review the submission.
Step 5: Once approved, you will automatically receive 500 loyalty points.

Our review guidelines

We want our reviews to remain an honest and pleasant source of information. Therefore, we ask you to:

• write a review based on a genuine experience;
• share content that relates to the product or experience you are reviewing;
• not use profanity, hateful, discriminatory, explicit or offensive content;
• not post covert advertising or promotional content for other brands or products;
• write reviews in Dutch, French, English or German.

Negative reviews are not removed or rejected because of their content or rating. Written reviews are automatically published. Self will only intervene when content clearly violates the guidelines above.

Obvious typing or spelling errors may be corrected when necessary for readability. The content and meaning of the review will not be changed.

VIDEO REVIEWS BY EMAIL

In addition to the review options available through the website, you can still share your experience through a video review sent to Self by email.

The existing procedure continues to apply to these video reviews.

How it works:

Step 1: Record a video according to the guidelines below.
Step 2: Upload the video via WeTransfer.
Step 3: Send the WeTransfer file to Self by email.
Step 4: Self will review the video and will generally contact you within 48 hours.
Step 5: If the video meets the requirements, you will receive a product of your choice.
Step 6: The selected product will generally be shipped within 5 business days.

Guidelines for video reviews

• Format: film vertically.
• Image: make sure your face is clearly visible and, preferably, that the product you are talking about is also visible.
• Content: the video must be based on your own experience using the product and any results achieved with it.
• Length: minimum 40 seconds and maximum 1 minute 30 seconds.
• Location: preferably in the bathroom or another neutral location.
• Lighting: make sure there is sufficient light so that the video is clearly visible.

Use of reviews and content

By submitting a review, video or before-and-after photo, you give Self permission to use this content for communication and marketing purposes, including on the website, social media, advertisements, newsletters and other Self marketing channels.

Written reviews may be used in whole or in part as a quote. A quote may consist of an excerpt from a longer review and may be translated where necessary. The content and meaning of the original review will not be changed.

Video reviews will not be edited in terms of their content. Where necessary, they may be provided with subtitles and an outro and/or translated.

Before-and-after photos may also be used for marketing purposes following approval.

Quotes on the website

The quotes displayed on our various web pages may originate from written reviews, video reviews or other communications shared with permission for this purpose. A quote may consist of a passage or excerpt from a longer review and may be translated where necessary. The original content and meaning will not be changed.