General terms and conditions Herself

Article 1: Identity of the seller

The website, accessible via the address: www.naturalself.eu, www.naturalself.be, www.naturalself.nl, www.natural-self.be, www.natural-self.nl, www.natural-self.eu, www.natural-self.com, hereinafter referred to as “Website”, operated by Herself NV, with registered office in Herentals, registered in the KBO under number BE0644440185, hereinafter referred to as Herself.

  • Phone number: 0470/21.99.87
  • Email address: team@naturalself.eu

Article 2: Definitions

  1. Seller: Herself NV
  2. Buyer: any natural person who, exclusively for non-professional purposes, acquires or uses products or services marketed by Herself.
  3. Consumer: any natural person who acquires or uses products or services marketed by Herself exclusively for non-professional purposes.
  4. Distance Agreement: any agreement between Herself and the Buyer regarding goods or services that is concluded in the context of a system for distance sales or services organized by the supplier whereby, for this agreement, exclusive use is made of one or more techniques for distance communication up to and including the conclusion of the agreement itself.
  5. Goods: any product offered for sale by Herself on the Website.
  6. Website: the Seller's website, accessible via www.naturalself.be, www.naturalself.nl, www.naturalself.eu, www.natural-self.be, www.natural-self.nl, www.natural-self. eu, www.natural-self.com,
  7. Remote communication technology: any means that can be used for the conclusion of the agreement between these parties without the simultaneous physical presence of Herself and the Buyer.

Article 3: Applicability

  1. Unless expressly agreed otherwise in writing in advance, these General Terms and Conditions apply to every offer from Herself as an online retailer to you as a Consumer and to every Distance Agreement concluded between Herself and you as a Consumer.
  2. To place an order, you must be at least 18 years old. If you are not 18, we ask that you have your parent or legal guardian place the order. If we notice that the order has been placed by a minor, we reserve the right to refuse such order.
  3. If a Distance Agreement is concluded electronically, we will provide you with a copy of the General Terms and Conditions together with the order confirmation, or at the latest upon delivery, and this in a format that you can save or print.
  4. In the event that specific goods or service conditions apply in addition to these General Terms and Conditions, and there are differences between the Additional Terms and Conditions and the General Terms and Conditions, then in principle the provisions of the Additional Terms and Conditions apply above the General Terms and Conditions, unless otherwise stated. .
  5. One or more provisions in these General Terms and Conditions can only be deviated from if this has been expressly agreed in writing. In that case, the other provisions of these conditions will remain in full force.
  6. General Terms and Conditions used by the Buyer do not apply unless expressly agreed to by Herself.
  7. Herself reserves the right to change and/or supplement the General Terms and Conditions at any time for future orders.
  8. By using the Herself Websites and/or placing an order, you accept these General Terms and Conditions as well as all other rights and obligations as stated on the website.
  9. If one or more provisions of these General Terms and Conditions are at any time wholly or partially unlawful, void or for any other reason unenforceable, then this provision will be deemed severable from these General Terms and Conditions and will not affect the validity and affect the enforceability of the remaining provisions. These Terms and Conditions constitute the entire agreement between you and Herself with respect to the subject matter contained herein.

Article 4: Offers and conclusion of agreement

  1. Offers are valid as long as they are stated on the Website and while supplies last.
  2. If the offer is subject to certain conditions, this will be expressly stated in the offer.
  3. Herself always describes as completely and accurately as possible what they sell and how the ordering process will proceed. In any case, the description is sufficiently detailed to allow you to make a good assessment. In the event that Herself uses images for the goods and/or services offered, these will be displayed as accurately and truthfully as possible. However, to err is human and if Herself has clearly made a mistake, it is not obliged to still deliver.
  4. An agreement is concluded and final when an order confirmation has been handed over to you as a Consumer, or has been sent by email to the email address you provided, and as soon as Herself has approved the payment transaction with credit or debit cards. received by the card issuer.
  5. In the event that the card issuer refuses to agree to the payment, Herself cannot be held responsible for delays in delivery and/or non-delivery of the order placed by you. Orders without valid payment made in the name of the registered cardholder will not be accepted or processed.
  6. The consumer who purchases goods from Herself is the end consumer. The goods may not be resold in any way.

Article 5: Order

  1. To purchase a product online, the product must be added to the shopping cart, after which you must enter your contact and billing details. After this you can choose the method of delivery: home delivery with Bpost. In the last step you will arrive at an overview page, where the General Terms and Conditions are accepted and payment is confirmed by pressing the order button with the caption “order with payment obligation” or a similar wording. Once these steps have been completed, the purchase is final

Article 6: Prices

  1. For Consumers within the European Union, all prices are expressed in euros and include VAT or any other tax imposed by the authorities. Deliveries outside the European Union may result in taxes payable by the recipient, to the extent permitted by local consumer protection legislation. If this is the case, this will be expressly stated before concluding the agreement.
    The price will be invoiced in the currency in which you placed your order.
  2. As a Buyer, you owe the price that you agreed to during the last step of the ordering process and which Herself communicated in its order confirmation. Obvious errors in the quotation, such as obvious inaccuracies, can also be corrected by Herself after the conclusion of the agreement.
  3. Delivery costs and return costs will be clearly communicated to you. Certain payment methods are subject to further conditions regarding the delivery method and any costs. This will also be clearly communicated to you
  4. Payments by bank card are debited immediately after purchase, for credit cards after 2 working days.

Article 7: Payment

  1. Payment for orders via the Website can be made in the following ways:
  2. If a credit card payment method is chosen, the terms and conditions of the relevant card issuer apply. Herself is not a party to the relationship between the Buyer and the card issuer.
  3. To ensure secure payment and the safety of your personal data, the transaction data is encrypted with SSL technology and sent over the internet. You do not need any special software to pay with SSL. You can recognize a secure SSL connection by the “lock” in the bottom status bar of your browser.

Article 8: Delivery and delivery period

  1. All goods are delivered to the address or postal point specified by you when ordering.
  2. Orders are processed and delivered as quickly as possible. Herself strives to deliver the order within 4 days.
  3. If you order a product that is temporarily out of stock, you will be informed when the product is available again. Herself strives to inform you within 4 working days by e-mail or telephone in the event of delays.
  4. If delivery cannot be made on time, Herself will notify you before the expected delivery period has expired. If Herself does not do this, you can cancel the order free of charge. In that case, Herself will pay back no later than 30 days after termination.
  5. Shipments are always made at Herself's risk. As a Consumer, you therefore do not have to worry about goods being lost in the post. However, if goods are returned, you are responsible for transport.
  6. As soon as the products to be delivered have been delivered to the specified delivery address, the risk regarding these products passes to you as the Buyer.
  7. You as the Buyer or any other person must be present at the specified address at the time of delivery of the product to receive it.
  8. Herself makes every effort to deliver a perfect product. After receiving the order, you as the Buyer must immediately inspect the delivered goods and immediately report any defects in writing to team@nauralself.eu or attn. HERSELF NV, Atealaan 34a, 2200 Herentals - Belgium
  9. Herself is not liable for failed deliveries.
  10. Herself's total liability for failure to meet its obligations will in no event exceed the purchase price of the product(s) in question.

Article 9: Right of withdrawal

  1. When purchasing goods and/or services, you have the right to decide not to keep the goods for 14 days from delivery or conclusion of the agreement. In such a case, you can return the order without paying a fine and without giving any reason (the costs for this are paid by you as the Buyer), within 14 days after the order has been returned by Herself, or after you have indicated that you wish to cancel the agreement, the full purchase price will be refunded.
  2. The direct costs for returning the goods will therefore be borne by you as a Consumer. Herself will indicate what the cost price is, or make an estimate if this cannot reasonably be calculated in advance.
  3. Herself reserves the right to withhold reimbursement until it has received the goods in question back or until you demonstrate that the goods have been returned, whichever comes first.
  4. During the first 14 days after delivery, you are expected to handle both the order and the packaging with care. If you still wish to return the goods as described above, you may only unpack or use the goods to the extent necessary to assess whether you wish to keep the goods. Returned goods may therefore not have been used.
  5. Based on Article VI 53, 5° CEL, the revocation will not apply to sealed goods that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery.
  6. The goods must be returned together with all accessories supplied, in their original condition and, if possible, with the original packaging. In addition, the instructions stated in these General Terms and Conditions must be taken into account.
  7. The return package can be returned by post or courier.
  8. To exercise the right of withdrawal quickly and correctly, you must use the form below and send it to Herself NV, Atealaan 34a – 2200 Herentals Belgium. Herself will then send you a confirmation of receipt by e-mail regarding the withdrawal form.
MODEL FORM FOR WITHDRAWAL

(complete and return this form only if you wish to withdraw from the agreement) – To [here you must fill in your name, address and, if applicable, your fax and e-mail address]:

  • I/We (*) hereby inform you that I/We (*) revoke (*) our agreement regarding the sale of the following goods/provision of the following service (*)
  • Ordered on (*)/Received on (*)
  • Name(s) of consumer(s)
  • Address consumer(s)
  • Signature of consumer(s) (only when this form is submitted on paper)
  • Date

(*) Delete where not applicable.”

Article 10: Retention of title

  1. Ownership of a product, notwithstanding actual delivery, will only be transferred to you after you have fully paid the payment due for this product, including reimbursement of interest and costs.
  2. You may not tax, sell, resell, alienate or otherwise encumber the products before ownership has been transferred.

Article 11: Conformity and warranty

  1. Herself guarantees that the products conform to the order placed and meet the normal expectations that you as a Consumer may have, taking into account the specifications of the product. Herself furthermore guarantees that its goods comply with all laws existing at the time of the order.

Article 12: Force majeure

  1. In the event of force majeure, Herself is not obliged to fulfill its obligations. In that case, it can either suspend its obligations for the duration of the force majeure or definitively terminate the agreement.
  2. Force majeure is any circumstance beyond the will and control of Herself that prevents the fulfillment of its obligations in whole or in part. This includes, but is not limited to: strikes, unexpected traffic jams, accidents on European roads, fire, business disruptions, energy disruptions, disruptions in a (telecommunications) network or connection or communication systems used and/or the unavailability at any time of the website, non-delivery or late delivery from suppliers or other engaged third parties, etc.

Article 13: Intellectual property

  1. You expressly acknowledge that all intellectual property rights to displayed information, communications or other expressions relating to the products and/or the Website belong to Herself, its suppliers or other rights holders.
  2. Intellectual property rights include patent, copyright, trademark, drawing and model rights and/or other (intellectual property) rights, including patentable or non-patentable technical and/or commercial know-how, methods and concepts.
  3. It is prohibited to use and/or make changes to the intellectual property rights as described in this article, such as reproduction without the express prior written permission of Herself, its suppliers or other rights holders, unless it concerns purely private use of the product yourself.

Article 14: Complaints procedure

  1. Herself does everything possible to ensure its customers are 100% satisfied. If you have any complaints about its services and/or products, you can contact Herself by email team@naturalself.eu or by telephone 0470/21.99.87. The complaint will be reviewed. Herself tries to resolve the complaint to everyone's satisfaction.
  2. Every complaint will be handled within 7 working days.

Article 15: Applicable rights and attached judge

  1. All offers and agreements are exclusively governed by Belgian law.
  2. The applicability of the Vienna Sales Convention is expressly excluded
  3. All disputes relating to or arising from offers from Herself or agreements concluded with her will be submitted to the competent courts and tribunals of Turnhout, unless a mandatory legal provision expressly designates another court as competent.

Article 16: Miscellaneous provisions

  1. For any additional information or comments regarding these General Terms and Conditions, you can contact Herself at the following address: Atealaan 34a – 2200 Herentals with registered office in Herentals, by e-mail: team@naturalself.eu, by telephone: 0470/21.99 .87 .
  2. The website, accessible on the URL www.naturalself.be; www.naturalself.nl; www.naturalself.eu; www.natural-self.nl, www.naturalself.eu; www.naturalself.com; (hereafter referred to as “Website”) is owned and managed by Herself NV, established 2016 listed in the UIC under number BE 0644440185
  3. Telephone number: 0032470219987
  4. E-mail address: team@naturalself.eu
  5. VAT number: BE 644440185