Review policy – Self

Below your find all information about our review policy

Review Policy

Whom can write a product review at Natural SELF?

Customers can post a review when they meet the following conditions:

  • Customer purchased a product while logged into the website.
  • Customer can only post a review about a product he/she has purchased.

In addition to written reviews, the customer can also leave a video review by email. The customer must not be in possession of an account for this but must be able to demonstrate that he/she has actually purchased and used the product.
 
Extra information

  • Reviews are always published within 24 hours, except for reviews posted on a Saturday or public holiday. The date listed with the review is the date the review was approved.
  • The reviews are 100% genuine and are only written by people who have purchased the product. Reviews are not changed (only at the request of the relevant customer) and are always published.
  • Review scores are calculated based on the total review score/number of reviews. This results in the average review score.

Reward linked to posting a review:

Written reviews below a product page

A customer who is logged into his or her Natural SELF account and purchases a product is automatically given the rights to post a review about this product. When posting a review, the customer receives corresponding loyalty. Loyalty points are a reward system where the customer saves points that can be subsequently converted into a discount.

  •  After the manual approval of the written review, the customer automatically receives 200 loyalty points on his/her account.
  • To secure the system and not to receive an overload of reviews, the customer only receives points once every two years when posting a review about the same product.

Video reviews send by mail

A customer who provides Natural SELF with a video review that meets the predetermined requirements will receive a product of their choice as a gift. The choice of this free product will be mutually coordinated via email and will be sent to the person within 5 business days.

How to leave a review?

Written reviews below a product page

Honest reviews and experiences from other customers can help you make the right choice. You too can share both your positive and negative experience.

How to proceed:

  • Step 1: Go to the product page in question about which you want to leave a review.
  • Step 2: Scroll down to the bottom of the page and click ‘leave a review’ (make sure you are logged in)
  • Step 3: Write a sincere truth-based review and also indicate an overall rating.
  • Step 4: Then click on ‘send’.
  • Step 5: Your review is usually visible after 24 hours.
  • Step 6: After the review has been approved, you will automatically receive 200 loyalty points.

To ensure the quality of the reviews, Natural SELF manually checks your review. These are approved according to the following rules:

  •  The content of the review is solely about the product experience of the product. No other statements or surreptitious advertising.
  • Profanity, hate speech, explicit language and hurtful comments will not be tolerated.
  • The language a review can consist of is Dutch, French, English or German.

If the above rules are not followed, your review will not be approved. Reviews will not be rejected based on rating score. Both positive and negative experiences will be published. Obvious spelling errors may be corrected.

Video reviews send by mail

In addition to the written reviews, Natural SELF also allows you to share your experience in a video. These videos are used within social media, are used within advertising, and can be published on the website.

How to proceed:

  • Step 1: Record a video keeping in mind the required format (refer to the guidelines below).
  • Step 2: Upload the video via the program Wetransfer (www.wetransfer.com). This tool is free and ensures that the quality of the video is preserved.
  • Step 3: Send the Wetransfer file via email to chloe@naturalself.eu.
  • Step 4: The video review will be checked, afterwards you will usually receive a response within 48 hours.
  • Step 5: Depending on whether the requirements of the video were met, the product that the customer in question would like to receive in exchange is probed.
  • Step 6: The product will be shipped within 5 days.

Guidelines correct format video review:

  • Filming method: vertical – It is important that the head is positioned in the center of the screen. Ideally, the product you are talking about is shown during the video.
  • Content: The content of the video may only be based on the user experience of the product in question and associated results.
  • Length: Minimum 0:40 minutes and maximum 1:30 minutes.
  • Location: In the bathroom or other neutral place. It is important that there is sufficient light during filming.

Quotes within the web pages:

The quotes you will find on the various web pages come from written product reviews, video reviews and written communication via social media and Whatsapp. The review always consists of an unadapted passage, but the review can be part of an extract from a longer fragment. You can always find the full review on the product page to which the review refers or in one of the published videos that you can find on the ‘home page’ or ‘Let’s proof it page’. If you cannot find the corresponding review, you can always request it by email from Natural SELF.

Reviews in the form of a video are not edited and published in full. These are only provided with corresponding subtitles and outro.

Reporting offensive, erroneous and false reviews:

Natural SELF has open and honest corporate ethics. The consumer can report offensive, erroneous and false reviews by e-mail (ils@naturalself.eu). Reported reviews do not disappear immediately, they are first checked manually.

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