Shipping and Returns – Self

Shipping & Returns

Ready to receive your lovely SELF products?

Shipping

All of our  products are shipped to you from Belgium via a secure, tracked shipping method. We offer free shipping on orders over €50, €95, €100 or €250, depending on the designated country. No code necessary. Free shipping will be applied at checkout and does not include duties.

Orders placed before 11:00 AM from Monday to Friday shipped to Belgium or the Netherlands, will be delivered the following day. For all other shipping destinations, orders placed before 9.00 AM from Monday to Friday will be delivered according to the table below.

Belgium

  • shipping cost: € 4,95
  • free shipping from 95 euros
  • delivery time: 1 business day

The Netherlands

  • shipping cost: € 4,95
  • free shipping from 50 euros
  • delivery time: 1 business day

France, Germany, Luxembourg, Austria

  • shipping cost: € 9,6
  • free shipping from 95 euros
  • delivery time: 3 business days

Czech Republic, Bulgarie, Denmark, Estonia, Finland, Hungary, Italy, Ireland, Poland, Portugal, Romania, Switzerland, Sweden, Slovenia, Slovakia, Spain, UK

  • shipping cost: between €14,00 – € 15,50
  • free shipping from 100 euros
  • delivery time: 3 business days

Other European countries

  • shipping cost: € 12
  • free shipping from 100 euros
  • delivery time: 3 business days

Other international countries

  • shipping cost: € 25
  • free shipping from 250 euros
  • delivery time: 6 business days

SELF only ships on business days (Monday to Friday, excluding national holidays). Orders placed on Saturday and Sunday will be processed the following business day.

In case your package arrives damaged as a result of shipment, please save the shipping box, the products and its outer cardboard packaging, and email us as soon as possible at svenja@naturalself.eu to notify us of the damage.

Customs

Customs fees, tariffs or duties are not included in pricing. Orders shipped to non EU countries could be charged with customs fees upon arrival. Unfortunately, we cannot predict the extent of these costs, which are your responsibility. Please consult the local customs office to determine the amount of duties and taxes that will be charged on your package.

Return

We hope you love our products as much as we do. If you are not satisfied with your purchase, you can easily return your product(s) free of charge within 14 natural days from the date of delivery. The shipping cost to return the product need to be payed by the customer.

Please note that product(s) must be returned unused, undamaged and in its original cardboard outer packaging, which must remain sealed and thereby unopened. Returns that do not meet these requirements will unfortunately not be refunded. Please also make sure you choose an appropriate cardboard shipping box for your return to prevent the item(s) from being damaged while in transit.

 

To return the products appropriately, you have to follow the next steps:

  • Send an email to svenja@naturalself.eu with your order number, the products you wish to return, your phone number and your full name, address and bank details. For example, if you paid via Paypal, the money will also be refunded to your Paypal account.
  • After receiving a confirmation you can send the products to Herself, Karel Pinxtenlaan 11/8, 3900 Pelt (Belgium), together with a copy of the email you sent us. This way we can link your return to your account and prepare the refund.
svenja@naturalself.eu

Any additional questions?

Please feel free to contact us if you have any questions or feedback.

Order cancellations or adjustments are not possible after the order is placed.

For updates regarding your order, please keep an eye on your tracking information. If your tracking code does not provide the right information, please don’t hesitate to reach out.

svenja@naturalself.eu
  • Awards
  • Awards
Shopping cart
There are no products in the cart!
Continue shopping